Gold Coast Scenery

Gold Coast Holiday Rentals | Booking Terms and Conditions


Gold Coast Holiday Rentals is part of the Holiday Accommodation Group.


Licence not a Tenancy

The booking with Holiday Accommodation is not a residential tenancy agreement under the NSW Residential Tenancy legislation. Failure to comply with any of the Guest's fundamental obligations and the terms and conditions of the property may result in immediate termination and eviction.  Refunds will not be paid on terminated occupancies.


Number of Persons, Noise, Parties and Functions

Properties are for house guests only. No outside guests are permitted on the premises without pre-arrangement from Holiday Accommodation Management.  The number of occupants must not exceed the number of persons shown on your confirmation.  Any increase in numbers must be agreed in advance and may incur additional fees.


Excessive noise, parties and functions are not permitted as they can cause disruption to neighbours as well as nearby residents and other holiday makers. If an unauthorized function is held at the property the bond processed for the booking will be retained and additional fees to cover the standard function fee may apply.


Inappropriate Bookings and Schoolies

As a duty of care to properties and owners, Holiday Accommodation Management reserves the right to refuse any bookings that are determined to be inappropriate or that fall across Schoolies dates.


Christmas and New Year Bookings

If a booking covers both Christmas Day and New Year’s Eve, the booking must be at least 12 days in length.  Other booking date restrictions may apply as advised by Holiday Accommodation Management.  New Year’s bookings that commence on 26th Dec or early January bookings that commence on 1st or 2nd January must have pre-approval from Holiday Accommodation Management and will only be approved if suitable in relation to other existing bookings over those peak periods.


Check-in and Check-out

Check-in is available from 2pm on the day of arrival.  Check-out is 10am on the day of departure.


Holiday Accommodation will try to accommodate requests for early check-in/late check-out however they are subject to availability (i.e. other bookings in place, cleaners available to accommodate the request, maintenance schedule) and fees may apply.  Despite any early applications, approval will only be granted 1-2 days prior to entry/departure if available. Early requests do not guarantee early access/late checkout unless a full day’s rate is paid.


Guests are required to contact the appropriate Holiday Accommodate office 1-2 working days prior to the date of the early check-in/late check-out to make final arrangements which will be recorded in the booking details.



Keys will be available at the property upon arrival. Guests will be provided with details of the key location and/or access codes via email after final payment has been made (and a credit card is on file for bond for fully managed properties). Guests are requested to take the access information with them in order to access the property.


Where Holiday Accommodation acts as a booking agent only (the property is owner managed), Holiday Accommodation will also provide contact details for the owner/property manager when final payment is made.  Holiday Accommodation will assist with the booking however while at the property the owner/manager will be the contact to assist with any questions/issues that arise during the stay.



Linen and towels are provided unless otherwise notified.  Beach towels are not provided (unless stated otherwise in the property description) however can be arranged at an additional cost.


Deposit, Bond and Booking Fee

:: Deposit

A deposit of 50% of total rent plus $55 booking fee is required at time of booking. Final payment is due 30 days prior to arrival. If the booking is made within 30 days of arrival, full payment will be required at the time of booking. Payments can be paid by cash, credit card or bank transfer.


:: Bond – Fully Managed Properties

A security bond of $1000 ($500 if the property is a studio or one bedroom) will be processed on the day of check-in for all fully-managed properties.  The bond will be processed as a pre-authorisation on the guest’s previously nominated credit card (we do not accept bank transfers or cash for bond payments unless by special arrangement).  The funds will be frozen by the guest’s issuing bank for a period of 7-10 working days and will be automatically released as long as there are no issues during the stay.  Once released, the funds will become available on the guest’s card again, and there will not be a transaction on the credit card statement.


Bond deductions are rare, however when they occur, Holiday Accommodation will advise the guest of details of any charges and these will appear on the guest’s statement. Considerable administration is required and a $50 fee will apply.


:: Bond – Owner Managed Properties

Where Holiday Accommodation is the booking agent only, bond arrangements will be made directly between the guest and the managing entity of the property and may be up to $5000 depending on the property. Contact details for the managing entity will be provided to the guest accordingly.


:: Booking Fee

A $55 non-refundable booking fee will be applied to all bookings.


Cancellations and Date Changes

:: Cancellation

If a guest requests to cancel, Holiday Accommodation will relist the property for sale and will endeavour to rebook the dates.  If there is a short lead time available to get a replacement booking, a discount may be applied to the rate. Cancellations may result in a loss of the total booking amount. All cancellations will incur a $100 cancellation fee and the non-refundable $55 booking fee.


The following scenarios apply:


If Holiday Accommodation can rebook your dates for the same rate, the deposit will be refunded less the $55 booking fee and a $100 cancellation fee.


If Holiday Accommodation needs to discount the property to rebook the original dates booked, the deposit will be refunded less the difference between the rates, the $55 booking fee and a $100 cancellation fee.


If a replacement booking is not secured, the guest will forfeit any funds paid.


:: Date Changes

Date changes are only possible at the discretion of Holiday Accommodation and may incur cancellation fees as well as rent charges (against the original booking).  Any additional rent charges due to changes in season will apply.


Changes Made by Holiday Accommodation

All bookings are made in good faith of ongoing holiday letting by owners however maybe subject to change and Holiday Accommodation cannot accept responsibility for actions taken by the owner(s) of the property which are outside its control. Reasonable actions will be made by Holiday Accommodation to offer alternative accommodation should this occur.


In the event that the property booked is listed for sale, the guest agrees to allow the owner or agent to inspect the property with the prospective purchasers, by appointment and during reasonable hours.


Property tariffs may change online at any time without notice.


Property Presentation

The description of the premises is given in good faith; no responsibility for misrepresentation will be accepted.


Many of the Holiday Accommodation houses are located in suburban locations where, from time to time, there may be building / construction on houses within the nearby vicinity of the property booked. Holiday Accommodation takes no responsibility for any issues relating to noise on neighbouring properties.



Guests’ actions, conduct and safety are the responsibility of the guests. The agent and owner(s) of this property do not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time.


A condition of entering and/or staying at this property means that all guests understand and agree to indemnify the agent and owner(s) against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.


Holiday Accommodation has a zero tolerance for nudity in the form of strippers, escorts, topless bar maids, etc. If it is reported that conduct and behaviour of this kind is occurring at the property you will be evicted from the premises by security on site with loss of rent and bond.


No Smoking

For the comfort of all our guests, this is a non-smoking property.  Any damages caused by smoking on or inside the premises will be taken from bond.


Excess Cleaning, Damages and Charges

:: Excess Cleaning

Holiday Accommodation requests guests to leave the property as it was found to avoid extra cleaning charges.  This includes washing dishes, placement of rubbish in the bins provided and cleaning of the BBQ.  Beds will be stripped and floors clean however excessively dirty walls/floors and linen will be charged.


:: Damages

In the event of breakages, damages and lost items, Holiday Accommodation requests that guests contact the relevant office to report the incident as soon as possible.  Damages may be deducted from bond (or credit card supplied if the charges are higher than the bond processed).


:: Movement of Items Within/Between Properties


Holiday Accommodation has a strict policy on moving items or furniture (indoor and/or outdoor) within a property, or in the case of bookings across multiple properties, from house to house.  Movements may cause unnecessary damage to items and the property itself, and can cause excess cleaning time due to complex housekeeping inventory checks. If you have a large booking where extra items are required (and a function is approved) Holiday Accommodation can supply you with hire company contact information. Any damages/excess cleaning caused by movement of items or furniture will be taken from bond.

:: Internet

Some properties provide wireless internet for guests for the purpose of email, perusing social media, and web browsing.  It is not provided for video streaming or downloading e.g. movies/shows.  Usage is not unlimited and is monitored by Holiday Accommodation.  Excess usage may be charged and deducted from bond.  If guests require excess usage please contact the relevant territory office to arrange purchase of a data pack.


:: Lost Keys / Keys Locked Inside

If guests lose keys or lock keys inside the property and require access, a security call fee will apply.  If replacement keys need to be cut, key barrels need to be replaced, or in secure complexes re-keying is required, costs will be calculated based accordingly and charged to the guest.


:: Rubbish Collection and Excess Rubbish

Holiday Accommodation requests guests put all rubbish in the appropriate bins provided outside no later than the night before collection (indicated in the property compendium).  The lid must be able to close for the collection. Some properties have a service where the outdoor bins are put out for guests – this will also be indicated in the property compendium.  Where the service is not available or offered by the property, the guests must put the bins be put out for collection themselves.

If the bins are not put out or if there is excess rubbish upon check out, a private contractor will be organised to empty the bins and charges will be deducted from bond.



Each property listing available on the relevant Holiday Accommodation website outlines the number of off-street parks available and number of cars permitted at the property. On-street parking is not provided or guaranteed for guests or visitors. Holiday Accommodation cannot be held responsible or liable for any fines or penalties incurred by guests or visitors from parking on the street (where local parking restrictions/metered parking applies).


Parking campervans, caravans and trailers (with or without boats) on a residential street at a holiday home is not permitted under any circumstances.  Guests will be required to remove any campervans, caravans or trailers.  If a guest fails to comply, the item may be towed away at the guest’s expense and charges will be deducted from bond.  The violation of terms and conditions may also result in guest eviction and loss of rent and bond

:: Gold Coast Only

Further clarification on the parking regulations for the Gold Coast can be found on the Gold Coast council website at


Personal and Lost Property

No responsibility will be taken by Holiday Accommodation for guest’s personal property.  If items are left at a property the appropriate Holiday Accommodation office will contact the cleaners to determine whether the items were located.  If located, guests are required to send a postage paid, return addressed envelope to the office for the items to be returned.  Return costs and tracking of items are the guest’s responsibility.


Animals and Pets

Pets are only permitted at pet-friendly properties and only if pre-arranged with and approved by Holiday Accommodation.  Pet friendly terms and conditions must be agreed to, and any damages caused will be deducted by bond.  This permission is provided on a case by case basis and is subject to the following terms and conditions.


All pets are to remain outside, however small and toy breeds may be allowed inside following specific approval.  Guests must ensure their dog:

  • Is groomed to avoid moulting and is cleaned prior to entering the house to avoid marks to the property

  • Has had up to date worming, flea treatments, vaccinations

  • Has had nails trimmed to avoid scratches to the floors and furnishings

  • Does not jump up on beds, furniture or rugs (indoors or outdoors)

  • Is not left unattended as excessive barking may result in complaints from neighbours


Additional cleaning charges may apply should pet hair, urine, fleas or any evidence (including smell) of the pet be left behind when guests leave. It is advised for pets to wear tick/flea collars to avoid bringing or picking up ticks/fleas to/from the area.


Holiday Accommodation accepts no responsibility for death of, loss of, injury or sickness to pets during the accommodation period - full and sole responsibility for the pet and its actions lie with the pet owner and upon acceptance of terms and conditions the guest agree that no legal action (including payment of veterinary accounts) will be taken against the landlord and that no discussion will be entered into. Please be aware that some properties have not been designed to be pet friendly.


Guests are agreeing to these terms and conditions when a booking is confirmed and payment is made. Any breach of the above Holiday Letting terms and conditions, as agreed by both parties, permits the owner or Holiday Accommodation to refuse entry, amend the rent or immediately terminate the letting.

Privacy Policy

At, we strive to develop innovative services to better serve our site users and our customers. We recognize that privacy is an important issue, so we design and operate our services bearing in mind the protection of your privacy. This Privacy Policy outlines the types of personal information we gather when you use our services, as well as the steps we take to safeguard it. The following principles apply to personally identifying information we request from you. "Personally identifying information" is information that individually identifies you, such as your name, physical address or email address.

Data collection


  • If you are simply browsing the site to search for properties, then we do not request any personally identifying information from you.
  • However, we do collect a limited amount of non-personally identifying information which your internet browser makes available whenever you visit a website. This log information includes your Internet Protocol address, your browser type and language, the date and time of your query and a cookie that may uniquely identify your computer. We use this information to operate, develop and improve our services to our site users and customers.
  • If you want to use the shortlist facility, we need some minimal personal details - your email address and a password. This is so that when you return to the site in the future, we can recognise you, and let you see and update your shortlist.
  • If you wish to pay by credit card we need your credit card details or other payment information. This information is passed in encrypted form to our secure servers and is processed by our third party payment processor, Westpac. We do not store your credit card details on our servers.
  • Whenever we require personally identifying information from you, we will inform you about the types of information we collect and how we use it. We hope this will help you make an informed decision about sharing your personal information with us.


A "cookie" is a tiny file containing a unique set of characters. When you first visit, a cookie is sent to your computer and is stored on it. The cookie does not store any personally identifying information, but when you return to, our computer can recognise your browser on your computer. Cookies let us track how people move around the site, and interact with it. This can help identify where we can improve the navigation and usability of the site. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features or services (such as the shortlist facility) may not function properly without cookies.

Information sharing

We never rent, sell or share your personally identifying information to other companies or individuals.

Information security

We take every appropriate security measure to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of the data we collect.
We give access to your personally identifying information only to those of our employees who need to know that information in order to operate, develop or improve our services.

Updating your information

We provide mechanisms for updating and correcting your personally identifying information for all of our services. As a logged-in Member or Advertiser, you can edit all of your personally identifying information.
If you have any additional questions, please feel free to contact us at